• 100% of patient summaries are generated by AI with 81% approved without editing

• 900+ hours saved monthly for care coordinators, equal to a 13% increase in productivity

• Automated processes help reduce legal risks

• AI-powered insights support more accurate diagnoses and better patient outcomes

Sami’s relationship with Google Cloud and Workspace began with alignment: on values, technological efficiency, and commitment to innovation. Google not only shares the company’s belief in empowering people through technology, but provides scalable infrastructure, a comprehensive and integrated ecosystem of solutions, and a strong focus on continuous improvement.

Implemented with support from Google Premier Partner CI&T, Google Cloud enabled the company to build a solution that sets a new standard for health insurance in Brazil. Drawing on each patient’s unique needs and medical history, this system automates tasks and provides guidance to healthcare providers with suggestions of next care steps.

As AI capabilities within Google Cloud expanded, the team saw the opportunity to develop powerful AI solutions that could solve more everyday challenges in healthcare. The team’s most ambitious project, named Copilot, uses Vertex AI to create an AI-powered assistant that supports healthcare professionals in real-time interactions with patients. By giving nurses relevant patient information, Copilot reduces the need for manual searches and improves the quality of care.

“We are redefining how information is accessed and used, simplifying processes and enhancing the experience for everyone involved. Previously, chat interactions required manual summarization for documentation and continuity of care,“ explains Paula Carsalade Rabello, CPO at Sami Saúde. “Now, AI summarizes these interactions into a single document, with 81% of summaries approved without any edits. These initiatives align with our commitment to providing faster, more personalized care.“

Now, the platform's centralized approach makes it easier to manage data repositories, connect models, and design AI architecture, enabling the Sami team to build, test, and iterate quickly. For example, in a 48-hour hackathon, two developers created Verificare, an AI-powered tool that simplifies legal processes. Built using Vertex AI, Verificare automates the process of searching through contracts, providing immediate answers and verifying crucial information. The project, which won the hackathon for its simplicity and speed of implementation, significantly reduces the workload for overburdened legal teams and improves operational efficiency.

As early adopters of new solutions, Sami was quick to experiment with Gemini for Google Workspace to automate administrative processes, such as generating clinical summaries. Nurses used to spend hours per day consolidating notes and voice memos into reports for doctors and for patient history. Now, Gemini analyzes text, visual, and audio input to create accurate, comprehensive patient summaries. By offloading this task to Gemini, Sami saves its nurses more than 900 hours every month, or a 13% productivity gain — time they can now spend caring for patients — and has improved communication between healthcare providers.

Gemini also automatically generates tags based on the content of the summary, making it easier for doctors to review and assess cases. The tags provide valuable insights into specific patient conditions, enabling doctors to track trends and make more informed diagnoses.

Beyond summaries and classification, Sami uses Gemini to standardize marketing campaigns and streamline meetings. The team can prompt Gemini with a theme, audience, and key messaging, and Gemini will create a customized campaign and send it directly to the team for review in their group collaboration platform. During meetings, Gemini automatically takes notes, summarizes the content, and attaches it to the invite, so if someone is unable to attend, they can easily get caught up.

Sami’s journey with AI has proven its potential to transform healthcare in Brazil and beyond. By embracing AI and partnering with Google Cloud and Workspace, Sami is overcoming industry challenges, improving patient outcomes, and driving innovation. It's expected to increase the number of people served daily by coordinators by 50% and potentially reduce medical referrals by 30%. As Sami continues to explore new ways to leverage AI, the company has secured its place in the healthcare revolution.“Sami has always been a digital-native company. The next step is to become AI-native, with quality in every aspect of our processes,“ Rabello says. “We are improving patient care while bringing efficiency and reducing costs, but there is still much to be done. Our partnership with Google Cloud is only at the beginning.“